Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We offer various shipping method and delivery charges including free shipping option to most countries worldwide. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Which payment methods are accepted in the Online Shop?
Payment methods include PayPal and Credit cards. PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card). 1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website. 2) You can sign in to your PayPal account, you can create a new one if you haven’t got one or you can pay with credit card even if you don’t have a Paypal account. 3) You can use PayPal as you want according to the on-screen instructions.
How long will delivery take?
Shipping time varies by location and shipping method. However, these are our estimates in Free Shipping:

LOCATION*ESTIMATED SHIPPING TIME
United States10-25 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.
How secure is shopping in the Online Shop? Is my data protected?
hisherwear.com is compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679. It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it. At hisherwear.com, we collect:

  • Your name and surname
  • Your email address
  • Your physical address
  • Your phone number
  • The data about the browser and device you use to view the store
  • The way you navigate the store

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages. We gather the details of your technical equipment and on-site behavior in order to make our store is more user-friendly, and to personalize our store services for you (for example, to automatically switch the store to the mobile version.) Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

  • Payment services use your credit card number, your name and surname to verify and process your payments for our products
  • Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you
  • Postal services use your first name, last name, and physical address to arrange the product delivery for you
  • Mass mailing services use your email address to send you emails (if you have subscribed for them)

If you keep browsing our webstore after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above. If you don’t agree to these terms, please leave the website. You can email us at [email protected] or send message thorough this Contact Us page and ask:

  • To receive the copy of your personal details we have collected
  • To delete your personal details from our system
  • To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)

We are doing our best to guarantee the security of your personal details while keeping and using them. Thank you for your cooperation!

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